• Our standard shipping takes 3-5 business days to process your order and 12-20 business days for shipping.  We do our best to expedite and often you will receive the product much sooner, however, any unforeseen issues or problems with the currier or logistics outside of our control may delay your order, but in this case we do everything in our power to get it to you as soon as possible. 

• We do not guarantee shipping time frames. There can be unforeseen issues outside of our control. Because of this, we only offer refunds for items lost in transit after 45 business days from your date of purchase.

• We are not responsible for lost or stolen items if they have been confirmed delivered by USPS. 

• Some of our items ship directly from our headquarters in SLC, Utah, while others will ship to you directly from the artists in their country of origin. 

• Many of our items will ship separately, so you will receive multiple shipping confirmation emails with unique tracking numbers. 

Your product may have been shipped in a different shipping batch or from different warehouses. This happens a lot if your order consisted of one of the more popular products. Don't worry, everything that you have ordered will be sent to you. We will provide multiple tracking numbers for orders sent in multiple packages.

The detailed tracking information will be available when the package arrives in it's destination country. Please wait for some time until your package arrives in your country. This can take a few days due to customs. Once the item is in your country delivery is usually very fast. The whole process normally takes about 10 to 20 business days.

Shipping is completely FREE. 

Because of this, we ask that you be patient with us and your package as we are cutting costs for you by selecting different transit options.

If you did not receive the product within the guaranteed time (45 business days) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. 

Please contact as at smallfrysupplyco@gmail.com to resolve any issues.